Assistant Manager
Job Responsibilities：
This role will be responsible for supporting the implementation, optimization and maintenance of the Customer Relationship Management (CRM) system. This role requires close collaboration with cross-functional teams (including the Marketing Department and Finance Department) to ensure that the CRM system can effectively meet business needs and enhance customer engagement. Project management experience is a must, along with the ability to oversee the overall progress of projects, as well as strong capacity for quick learning.
Key Responsibilities
- CRM Project Management & Governance
CRM System Management: Assist in the implementation, configuration, and maintenance of CRM platform.
Coordinate with business teams and external vendors as a liaison for system upgrades, troubleshooting, new feature requests and API integrations.
Monitor CRM performance, troubleshoot issues, and liaise with vendors for technical support.
Collaborate with data team and business team for data extraction and reporting/data visualization.
- Project Coordination & Internal Processes
Assist in user training and create documentation (guides, FAQs) to improve CRM adaptation.
Document CRM request processes, workflows, and SOP for internal teams.
Process Improvement: Identify opportunities to automate workflows
Train end-users on CRM best practices and act as the primary point of contact for CRM-related queries.
- Compliance & Contract Management
Ensure CRM usage adheres to company policies, data security policies, and contractual obligations with third-party vendors.
Assist in evaluating and onboarding new CRM tools/extensions, including contract reviews with legal/procurement teams.
Requirements
- Bachelor’s degree in Business, Financial, Accounting, IT, Marketing, or related field.
- 2+ years of hands-on IT project experience or CRM project experience.
- Proficiency in data analysis (Excel, Power BI, CRM dashboards) and process documentation.
- Strong communication and project coordination skills with stakeholder management skills.
- Embracing our values of integrity, sustainability, excellence and openness
Personal Information Collection Statement of Hang Lung Properties Limited
“Personal Data” in this statement has the same meaning as “personal data” in the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“PDPO”). Personal Data collected by Hang Lung Properties Limited and/or its associated companies (the “Hang Lung Group”) will be treated in strict confidence and be used exclusively for recruitment and other employment-related purposes and will be disclosed or transferred to the responsible person(s) concerned with applicants’ applications. The provision of true, complete, accurate and up-to-date Personal Data required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of applications. Personal Data provided by successful candidates will be retained as part of Hang Lung Group’s employee records for employment and benefit-related purposes. Applicants who do not hear from Hang Lung Group within 8 weeks from the date of application may consider their applications unsuccessful and their Personal Data will be deleted or destroyed within 12 months from the date of application. Applicants have the right to request access to and/or correction of their Personal Data in accordance with the provisions of the PDPO. Any such request for access to and/or correction of Personal Data should be in writing, made in accordance with the PDPO and sent to the Data Protection Officer of Hang Lung Properties Limited at (if by post) 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong or at (if by email) privacyofficer@hanglung.com.
For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.