Assistant Manager

Job Summary 基本目标

• 流程与SOP标准化：建立清晰、统一且可执行的运营及物业服务标准，确保各项目执行一致并支持一线落地
• KPI合理化及有效落地：推动指标与物业一线员工的实际工作场景对齐，实现可衡量、可跟踪、可改进
• 物业相关采购流程优化：优化现有物业采购流程，确保高效、合法、合规
• 预算控制：物业相关预算编制及执行监控，成本优化
• 流程数字化优化：通过物业系统与工具优化流程，提高效率与透明度

Job Duties 工作职责

1. 流程与SOP标准化

• 梳理运营及服务流程，统一关键操作标准，并将KPI要求嵌入流程及SOP中，确保标准可执行、可衡量
• 跟踪各项目执行情况，基于物业一线员工反馈持续优化流程及SOP，提升执行一致性 

2. KPI有效落地

• 基于实际工作场景，优化KPI设计方式，使其与流程节点及岗位职责相匹配 
• 通过物业流程执行及数据跟踪，持续检视KPI达成情况并推动改进 

3. 物业相关采购流程优化

• 物业采购全流程梳理、合规管控
• 提升采购效率与成本效应

4. 预算控制 

• 物业项目预算编制执行监控、分析
• 成本管控及优化

5. 流程数字化优化

• 推动关键流程在系统中的落地，将流程执行及KPI数据进行线上化管理，提高透明度
• 优化物业系统支持方式，减少重复操作，提升整体效率 

Personal Information Collection Statement of Hang Lung Properties Limited

“Personal Data” in this statement has the same meaning as “personal data” in the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“PDPO”). Personal Data collected by Hang Lung Properties Limited and/or its associated companies (the “Hang Lung Group”) will be treated in strict confidence and be used exclusively for recruitment and other employment-related purposes and will be disclosed or transferred to the responsible person(s) concerned with applicants’ applications. The provision of true, complete, accurate and up-to-date Personal Data required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of applications. Personal Data provided by successful candidates will be retained as part of Hang Lung Group’s employee records for employment and benefit-related purposes. Applicants who do not hear from Hang Lung Group within 8 weeks from the date of application may consider their applications unsuccessful and their Personal Data will be deleted or destroyed within 12 months from the date of application. Applicants have the right to request access to and/or correction of their Personal Data in accordance with the provisions of the PDPO. Any such request for access to and/or correction of Personal Data should be in writing, made in accordance with the PDPO and sent to the Data Protection Officer of Hang Lung Properties Limited at (if by post) 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong or at (if by email) privacyofficer@hanglung.com.

For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.