Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.

The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.

Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.

Job Responsibilities:

1. Responsible for front‑desk property management services and application‑related support for tenants’ operations.
2. Follow up on daily operational support for tenants (e.g. second‑fit‑out works, relocation, handover, etc.), including building relationships with store managers and defining escalation protocols. Provide day‑to‑day operational support, identify potential or existing non‑compliant activities, conduct proper follow‑up and report to superiors.
3. Collaborate with the Leasing Department. Monitor any non‑compliance by tenants in fulfilling lease obligations, and drive issue resolution until tenant satisfaction is confirmed.
4. Provide on‑site support to tenants for incident handling and work jointly with other teams.
5. Assist tenants with emergency incidents in daily operations and conduct relevant follow‑up. Escalate complex cases to supervisors promptly for support.
6. Conduct tenant visits and follow up on tenants’ needs and requests.
7. Assist supervisors in liaising with relevant government authorities to ensure normal supply and operation of utilities including water, electricity, gas, telecommunication, fire‑safety, traffic arrangements and environmental‑protection facilities.
8. Support receptions for government officials and other stakeholders during official visits or business exchanges.
9. Complete other tasks assigned by supervisors.

Job Requirements:

• Minimum 2‑year customer‑service experience in hotels, large‑scale shopping malls, office buildings, premium clubs or department stores.
• Understand the importance of delivering high‑quality customer service.
• Possess skills and patience to coordinate, resolve and follow‑up on cases, with strong communication and verbal‑expression capabilities.
• Service‑oriented demeanor: approachable, friendly and hospitable, with awareness of premium service standards.
• Self‑motivated, detail‑oriented with good memory and observation skills, and strong team‑player mindset.
• Positive and enthusiastic work attitude with good personal ethics.
• Embrace our core values: Integrity, Sustainability, Excellence and Open‑mindedness.

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by Hong Kong law.

If you have specific needs that require reasonable accommodation during the recruitment process, please let us know. 

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong.

For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.