Associate-CS
Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.
The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.
Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.
Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.
岗位职责：
1. 负责综合服务前台的服务内容及支持租户营运相关的申请服务。
2. 负责巡察环境设备，确保在公共地方提供予「客人」使用的设备和享受的环境都能保持在良好状态，使「客人」有愉快和优质的体验，适时跟进报修及相关工作。
3. 跟进「租户」日常营运支持的工作(例如：二装、搬迁、交付等)，包括与店长建立关系、遇事报告方法等等，并确保在日常营运上给予支持及留意任何潜在或已出现的违规运作，作有效跟进及向上级汇报。
4. 与租务部建立合作关系，留意任何「租户」在履行租约内容的不合作情况，致力跟进事情直至确认「租户」感到满意为止。
5. 在遇事时，为「「租户」提供现场协助，并与其它组别共同处理。
6. 协助「租户」在日常营运上的突发事件及相关跟进工作，如遇复杂个案，立即向上级通报，寻求协助。
7. 探访及跟进「租户」的需要和要求。
8. 协助上级协调与政府有关职能部门的关系，确保物业水、电、煤气、电讯、消防、交通组织及环保等设施的正常供应或使用。
9. 协助招待政府人员或其它人士进行业务探访或商业交流。
任职资格：
1. 高中或以上学历，具备2年以上酒店、大型购物中心、写字楼、高档会所或百货业客服／收银工作经验；
2. 理解为「顾客」提供优质服务的重要性；
3. 有良好的语言表达能力及沟通技巧，具备协调、处理和跟进事件的能力；
4. 亲和力、服务意识强、友善好客和平易近人的服务态度，认可优质服务标准；
5. 责任心、主动性强，有良好的记忆力及观察能力，重视工作细节及团队合作精神；
6. 具备良好个人品格，正面心态和对工作热忱的态度。
We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by PRC law.
If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.
Personal Information Collection Statement (For recruitment purposes)
Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.
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