Customer Service Ambassador

Company Overview
Hang Lung Properties Limited, a constituent stock of the Hang Seng Index and Hang Seng Corporate Sustainability Indices in Hong Kong, is a leading real estate developer in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, we have progressively branched out into the Mainland since the 1990s, building, owning and managing world-class commercial complexes in key cities that have earned international acclaim for their exceptional quality of architectural design, services and sustainable features.

Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team. 

We are looking for people who are talented, energetic, self-motivated team players. Are you ready to join us now?

Responsibilities:

• Perform professional concierge service duties, including but not limited to answering phone calls from clients and internal customers, greeting and escorting guests and visitors, handling daily operational complaints
• Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
• Build and continuously strengthen good relationships with all stakeholders.
• Assist with administrative tasks and other clerical duties as assigned, including preparation of regular reports and data analysis
• Perform shift duties when needed
• Perform any ad hoc assignments as required by the supervisors

Requirements:

• Diploma or above qualification
• Minimum of 3 years’ relevant experience in sizable organizations
• Candidates with customer service experience in luxury hotels/hospitality industry would be advantages
• Good interpersonal skills, pleasant, and customer-orientedTeam player with the ability to work and handle complaints independently
• Committed, strong sense of responsibility, proactive, energetic, mature, positive thinking
• Fluency in written and spoken English and Chinese (including Cantonese and Putonghua)
• Good PC knowledge in MS Office and Chinese Word Processing
• Embracing our values of integrity, sustainability, excellence and openness
• Shift working hours: 9 hours on a shift roster, inclusive of a one-hour lunch break, 5 days per week

We are an equal opportunity employer and welcome applications from all qualified candidates. We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please send detailed resume to Human Resources Department by clicking “Easy Apply” button. For more information about our Company, please visit our website: http://www.hanglung.com/ Please read the following Personal Information Collection Statement before applying.

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong.

For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.