Customer Service Ambassador

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.
The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.
Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.
We are looking for talented, energetic, self-motivated team players. Are you ready to join us now?

Responsibilities:

• Perform professional concierge service duties, including but not limited to answering phone calls from clients and internal customers, greeting and escorting guests and visitors, handling daily operational complaints
• Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
• Build and continuously strengthen good relationships with all stakeholders.
• Assist with administrative tasks and other clerical duties as assigned, including preparation of regular reports and data analysis
• Perform shift duties when needed
• Perform any ad hoc assignments as required by the supervisors

Requirements:

• Diploma or above qualification
• Minimum of 3 years’ relevant experience in sizable organizations
• Candidates with customer service experience in luxury hotels/hospitality industry would be advantages
• Good interpersonal skills, pleasant, and customer-oriented
• Team player with the ability to work and handle complaints independently
• Committed, strong sense of responsibility, proactive, energetic, mature, positive thinking
• Fluency in written and spoken English and Chinese (including Cantonese and Putonghua)
• Good PC knowledge in MS Office and Chinese Word Processing
• Embracing our values of integrity, sustainability, excellence and openness
• Shift working hours: 9 hours on a shift roster, inclusive of a one-hour lunch break, 5 days per week

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, sex, age, religion, disability, marital status, or any other characteristic protected by Hong Kong law.
If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong. For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.
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