Fire Security Attendant

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.

The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.

Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.

• Comply with company policies and work instructions, conduct security patrols in assigned areas, safeguard premises, goods, property, guests, tenants and staff, and deliver premium service to guests and tenants.
• Monitor on-site security conditions to prevent crimes, offer assistance to guests and tenants, and maintain consistent high security standards. Report any incidents to supervisors immediately for timely follow-up.
• Master all operational procedures; respond promptly to emergencies per protocols to provide instant support for guests and tenants.
• Document all security incidents accurately and conduct timely handling and follow-up.
• Report, coordinate, track and resolve maintenance requests and irregularities in collaboration with frontline teams of other property departments to minimize disruption and inconvenience to guests and tenants.
• Proactively build and sustain positive rapport with guests and tenants, handle customer complaints, and collaborate with relevant departments to resolve issues efficiently and collect feedback. Record all incidents and follow-up progress.
• Take part in crowd control and emergency response drills to be fully familiar with relevant procedures.
• Attend training sessions to upgrade service awareness and proficiency in daily workflows.
• Perform duties properly at designated security posts, maintain public order, provide high-quality security support to guests and tenants, and stay professionally alert at all times. Cooperate with cross-departmental property teams to create a safe and comfortable environment for guests and tenants.
• Keep updated on the latest property operation information to deliver efficient work performance; consult supervisors proactively to resolve arising issues.
• Complete other ad-hoc tasks assigned by supervisors.
• Embracing our values of integrity, sustainability, excellence and openness.

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by PRC law.

If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.