Fire Service Attendant
Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.
The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.
Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.
Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.
工作职责
1. 理解公司的规范和工作要求，配合上级的指引，执行所指派的消防工作，确保物业的消防安全和品质，致力为业主提供优质服务。
2. 监察消防系统和设备的状况、运作和效能，及留意现场的消防安全隐患。预防及避免火灾发生，为业主提供支援，时刻维持优良的消防安全。如遇问题，立即向上级报告情况以便作出适时跟进。 3. 熟识所有消防工作流程，并在突发事件出现时，立即按流程作出相应行动，确保业主获得即时协助。
4. 正确地报告所有消防事件及隐患，立即处理和跟进。
5. 报告、协调、跟进和处理消防违规事件，与综合服务部其它部门的前线同事合作，共同一起处理，使整改工作顺利完成，减低对业主带来影响和不便。
6. 与业主建立及保持良好的关系，处理客户的投诉，有需要时与其他部门一同合作，致力为业主有效率地解决消防问题和细心聆听意见；记录有关事件及跟进情况。
7. 参与各类人群管理及消防突发事件的处理的演习和有关工作，熟识有关的工作流程。
8. 参与培训，增进对服务及消防工作流程的知识教育。
9. 在所属区域的消防岗位正确地执勤，维护安全之余，同时要协助为业主提供优质服务和支援，时刻保持良好工作状态。与其它部门的同事共同合作，为业主带来舒适安全的环境。
10. 熟识物业的最新运作资讯，使有效率地执行工作，如遇问题，主动向上级求助，共同解决问题。
11. 完成上级交办的其他工作任务。工作要求：
1. 高中或以上学历，持有效消防设施操作员证件（中级/四级）
2. 1年以上酒店、大型购物中心、写字楼、高档会所或百货业的消防工作经验 3. 正确的保安服务/消防知识
4. 处理突发事件的技巧，应变能力和正面心态
5. 优质服务标准的认知
6. 富有警觉性、观察能力和团队合作精神
7. 正面和热诚的工作态度及良好个人品格
8. 需要能接受倒班和夜班
We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by PRC law.
If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.
Personal Information Collection Statement (For recruitment purposes)
Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.