IT Manager (Business Systems)

Company Overview
Hang Lung Properties Limited, a constituent stock of the Hang Seng Index and Hang Seng Corporate Sustainability Indices in Hong Kong, is a leading real estate developer in Hong Kong and mainland China. Boasting a diversified portfolio of investment properties in Hong Kong, we have progressively branched out into the Mainland since the 1990s, building, owning and managing world-class commercial complexes in key cities that have earned international acclaim for their exceptional quality of architectural design, services and sustainable features.

Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team. 

We are looking for people who are talented, energetic, self-motivated team players. Are you ready to join us now?

Responsibilities:

• Lead a team of application support specialists in providing timely and effective support for all business-critical applications.
• Manage and oversee the implementation of application projects, ensuring timely delivery within scope and budget.
• Develop and maintain support processes and procedures to ensure high levels of service quality and customer satisfaction.
• Collaborate with internal stakeholders to prioritize support activities and drive continuous improvement in application performance.
• Manage escalations and coordinate with cross-functional teams to resolve complex technical issues in a timely manner.
• Monitor application performance metrics and proactively identify areas for improvement and optimization.
• Develop and deliver training programs to enhance the technical skills and knowledge of the support team.
• Stay current with industry trends and best practices in application support and recommend innovative solutions to enhance operational efficiency.
• Ensure governance procedures are adhered for all projects throughout their project life cycle

Requirements:

• Degree Holder or above in IT or Computer Science with at least 8 years of relevant experience
• Proven experience in a similar role, with a strong background in application support and IT service management.
• Excellent leadership and communication skills, with the ability to motivate and inspire a diverse team.
• Strong problem-solving skills and the ability to think strategically to drive process improvements.
• Familiarity with Oracle E-Business Suite (EBS) and the ability to provide support for EBS modules.
• Familiarity with cloud technologies and SaaS applications is a plus.
• Good communication skill and self-motivated with a positive attitude to handle multiple tasks
• Excellent writing and verbal communications skills in both English and Chinese are required

We are an equal opportunity employer and welcome applications from all qualified candidates. We offer an attractive remuneration package and excellent prospects for career advancement to the right candidate. Please send detailed resume to Human Resources Department by clicking “Easy Apply” button. For more information about our Company, please visit our website: http://www.hanglung.com/ Please read the following Personal Information Collection Statement before applying.

Personal Information Collection Statement of Hang Lung Properties Limited

“Personal Data” in this statement has the same meaning as “personal data” in the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“PDPO”). Personal Data collected by Hang Lung Properties Limited and/or its associated companies (the “Hang Lung Group”) will be treated in strict confidence and be used exclusively for recruitment and other employment-related purposes and will be disclosed or transferred to the responsible person(s) concerned with applicants’ applications. The provision of true, complete, accurate and up-to-date Personal Data required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of applications. Personal Data provided by successful candidates will be retained as part of Hang Lung Group’s employee records for employment and benefit-related purposes. Applicants who do not hear from Hang Lung Group within 8 weeks from the date of application may consider their applications unsuccessful and their Personal Data will be deleted or destroyed within 12 months from the date of application. Applicants have the right to request access to and/or correction of their Personal Data in accordance with the provisions of the PDPO. Any such request for access to and/or correction of Personal Data should be in writing, made in accordance with the PDPO and sent to the Data Protection Officer of Hang Lung Properties Limited at (if by post) 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong or at (if by email) privacyofficer@hanglung.com. 

For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.

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