Manager - Data Analytics

Roles & responsibilities:

• Lead analytics team to deliver group level analytics projects and management reports
• Drive key KPI & insight for formulation of CRM tactics & assessment of program performance
• Lead analytics team member(s) to perform data analysis, data extraction, data cleaning, report development, and database management
• Discover actionable insights to grow business performance and identify opportunities
• Support local data analysts on data issues and help articulate/evaluate analytics requirements
• Support data processing and analysis of CRM programs across portfolios
• Gather clear and detailed business requirements and develop self-service dashboards with Tableau
• Assist in BI Solution related communications, training, and support as part of change management to ensure the solutions and dashboards are correctly adopted

Requirements:

• Degree in Data Analytics, Statistics, Business Intelligence, Computer Science or other relevant subjects / business discipline preferable
• 8+ year experience in business analytics, CRM-related discipline preferable
• Experience in Retail / FMCG / Shopping Mall / Airlines / Telecommunications highly preferred
• Strong analytical and problem-solving skills
• Experience working with large volume data, including mining, segmentation or decision support services
• Capable of visualizing & presenting data using new and innovative ways

• Analytical mindset with attention to details, good time management and sensitive to tasks deadlines
• Good communication and presentation skills with the ability to explain complex data findings to management in a clear, concise and exciting way
• Deliver accurate, relevant and insightful results
• Experience in Tableau, Salesforce, SQL, Alteryx, or any scripting language or business intelligence tool a plus
• Knowledge and experience in performing ETL and on data analytics tools
• Strong in Excel
• Proven experience in working with data, data structures and transforming/reshaping data set
• Excellent interpersonal & communication skills in English and Mandarin, both written and spoken
• Candidate with less experience will be considered for Assistant Manager – Data Analytics
• Embracing our values of integrity, sustainability, excellence and openness

#LI-HY1