Membership Engagement Specialist
Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.
The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.
Our people are the most precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.
We are looking for talented, energetic, self-motivated team players. Are you ready to join us now?
Responsibilities:
- Deliver premium VIP experiences, including welcoming and hosting distinguished guests upon arrival at the shopping mall.
- Manage and maintain high-end VIP relationships through personalized and bespoke communication, such as exclusive promotions, birthday and anniversary acknowledgements.
- Act as a personal advisor to VIP clients, providing services such as private shopping tours, pre-sale arrangements, brand and product recommendations, and exclusive dining or entertainment events.
- Provide personalized mall services, including courier services, restaurant reservations, and other customized requests.
- Develop a deep understanding of VIP clients’ preferences and needs, enhancing customer loyalty and driving mall revenue through tailored services and relationship management.
- Increase purchase frequency and spending levels among high-tier members.
- Expand both the number and membership tier of high-end/VIP members.
- Maintain strong relationships with mall tenants to secure positive feedback and support.
Qualifications:
- Bachelor's degree or above.
- Approximately five years of experience managing VIP clients for luxury brands or premium retail.
- Fluent in English.
- Comprehensive knowledge of luxury brands.
- Excellent verbal communication skills, professional appearance and demeanor, with strong interpersonal, coordination, and organizational abilities.
We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, sex, age, religion, disability, marital status, or any other characteristic protected by PRC law.
If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.
Personal Information Collection Statement (For recruitment purposes)
Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.