Senior Reception Services Ambassador

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.

The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.

Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.

Job Descriptions

• Perform general reception area duties, including answering phone calls from clients and internal customers, greeting and escorting guests and visitors
• Provide good and courteous customer services to all visitors and coordinate with the internal staff
• Maintain a professional and welcoming environment at the front desk and in the waiting area
• Provide guidance to front-of-house staff, including receptionists and outsourced tea ladies
• Manage meeting room bookings, maintain cleanliness, and perform facilities checks to ensure meeting rooms are properly managed
• Assist in coordination and execution of company events and staff activities, as well as seasonal festive office decorations tasks
• Assist in purchase requisition and invoice settlement through the procurement system
• Assist with administrative tasks and other clerical duties as assigned, including preparation of regular reports
• Perform any ad hoc assignments as required by the immediate manager

Requirements

• Diploma or above is preferred
• Minimum of 4-5 years’ relevant experience in sizable organizations with event organizing related experience is a must
• Candidates with customer service experience in other industries e.g. Serviced Office & Hotel will also be considered
• Proficiency in both written and spoken English and Chinese, including both Cantonese and Mandarin
• Good PC knowledge in MS Office and Chinese Word Processing
• Team player with the ability to work independently
• Committed, strong sense of responsibility, proactive, energetic, mature, positive thinking
• Good interpersonal skills, pleasant, and customer oriented
• Standard working hours: 9 hours between 08:30-18:30 on a shift roster, inclusive of a one-hour lunch break
• Work across different offices (Central and Mongkok) based on the roster and specific work requirements
• Occasional work beyond standard hours for event support is required
• Embracing our values of integrity, sustainability, excellence and openness

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by Hong Kong law.

If you have specific needs that require reasonable accommodation during the recruitment process, please let us know. 

Personal Information Collection Statement (For recruitment purposes)

Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong.

For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.