Senior Supervisor
Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.
The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.
Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.
Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.
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management services and process operational applications submitted by tenants.
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Follow up on daily operational support for tenants, including renovation works, relocation and handover. Maintain good communication with store managers, report incidents promptly, offer ongoing operational support, identify existing or potential breaches of regulations, conduct proper follow-up and report to supervisors in a timely manner.
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Cooperate with the Leasing Team. Keep track of cases where tenants fail to comply with lease agreements, and resolve issues until tenants are fully satisfied.
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Offer on-site first-line support to tenants in case of emergencies and coordinate with other teams to resolve problems.
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Handle unexpected incidents arising from tenants’ daily operations and conduct subsequent follow-ups. Escalate complex cases to supervisors immediately for support.
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Conduct regular tenant visits to understand and address their needs and requests.
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Assist supervisors in liaising with relevant government authorities to guarantee the normal supply and operation of water, electricity, gas, telecommunications, fire protection, traffic arrangement and environmental facilities on the property.
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Assist in receiving government officials and other guests during official inspections and business exchanges.
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Complete other ad-hoc tasks assigned by supervisors.
We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by PRC law.
If you have specific needs that require reasonable accommodation during the recruitment process, please let us know.
Personal Information Collection Statement (For recruitment purposes)
Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application.