Senior Officer - HR Technology (1-year Contract)

Hang Lung Group Limited (SEHK stock code: 00010) has been engaged in real estate development since 1960. Through its subsidiary Hang Lung Properties Limited (SEHK stock code: 00101), the Group manages a portfolio of over 3.5 million square meters of retail, office, residential, and hotel properties across Hong Kong and the Chinese Mainland.

The Group’s diverse portfolio in Hong Kong includes office towers and malls in prime districts, as well as luxury residential developments in prestigious areas. In the Mainland, under the signature “66” brand, the Company’s mixed-use and retail developments are regarded as premium landmarks, strategically located in the hearts of key cities of Shanghai, Shenyang, Jinan, Wuxi, Tianjin, Dalian, Kunming, Wuhan, and Hangzhou.

Our people are the precious asset of the Hang Lung family and the key to our success. They drive forward our development through their commitment, professionalism and caring services. As we extend our business horizons, we continue to devote significant resources and energy to developing the expertise and skills of our outstanding team.

Integrity, Sustainability, Excellence, and Openness are at the heart of who we are. If you share these values, you could be the talent we are looking for. Join us and grow with us.

The Senior Officer – HR Technology will act as a key link between HR and IT, supporting HR systems, assisting users with day-to-day queries, and contributing to digital and automation initiatives. This position will also play an important role in improving how employees use our HR systems through training and clear documentation.

Key Responsibilities

• Provide front-line support for HR systems e.g., SuccessFactors, handling user questions and system-related issues
• Help employees resolve system problems quickly and efficiently
• Track and follow up on requests to ensure a smooth user experience
• Support HR digital projects, including automation and system enhancements
• Assist in improving processes through tools such as chatbots or workflow automation
• Collaborate with HR and IT teams to enhance system efficiency and user experience
• Create and maintain user guides, SOPs, and FAQs, and ensure materials are clear, user-friendly and up-to-date in line with system updates
• Deliver training sessions and onboarding support for HR systems, prepare training materials such as guides, slides, and demo videos, and empower employees to use HR systems effectively
• Manage user access and system roles, ensure data accuracy and timeliness throughout the employee lifecycle and support the smooth operation and security of HR systems
• Prepare regular and ad hoc HR reports, analyze data to identify trends and support HR decision-making and recommend improvements to enhance HR processes

Requirements

• Bachelor’s degree in Human Resources, Information Systems, or a related discipline
• Minimum 3-5 years of experience in HR systems or related roles
• Experience in system support or implementation is an advantage
• Hands-on experience with HR systems (SAP SuccessFactors is an advantage)
• Strong Excel skills for reporting and data analysis
• Ability to develop user guides and documentation
• Strong customer-centric mindset
• Ability to explain system concepts in a clear and user-friendly way
• Excellent communication skills in English and Chinese
• Embracing our values of integrity, sustainability, excellence and openness

We are an equal opportunity employer and are committed to fostering a diverse workforce and an inclusive workplace where employees are treated with respect. We welcome applications from all qualified candidates regardless of race, ethnicity, color, gender, age, religion, disability, marital status, or any other characteristic protected by Hong Kong law.

If you have specific needs that require reasonable accommodation during the recruitment process, please let us know. 

Personal Information Collection Statement (For recruitment purposes)

 Information collected by Hang Lung Properties Limited and/or its associated companies will be treated in strict confidence and will be used exclusively for recruitment and other employment-related purposes. Information collected may be disclosed to such person or organization for the purpose of verifying the accuracy of the information provided by the applicant. The provision of true, complete and accurate information required in support of applications is necessary for selection purposes. Failure to do so may affect the processing and outcome of your application. Applicants who do not hear from us within 8 weeks from the date of application may consider their applications unsuccessful and their personal data will typically be destroyed within 12 months after rejection of the application. Applicant has the right to request access to and correction of your personal data in writing to “Data Protection Officer of Hang Lung Properties Limited” at 28/F, Standard Chartered Bank Building, 4 Des Voeux Road Central, Hong Kong.

For further information, please refer to Hang Lung Properties Limited’s Privacy Statement at https://www.hanglung.com/en-us/special-pages/privacy-policy-statement.